Shipping and return policies for Stützpunkt

Shipping Info

all shipping is tracked and insured, if you want us to send out your package without tracking and insurance for lower shipping cost, please get in touch with us via info@stuetzpunkt-berlin.com

please note, that shipping in Germany is insured for a maximum of 50 € and the rest of the world for a maximum of 500 €

Europe:
13.99 €
Austria, Belgium, Bulgaria, Croatia, Cyprus (excl. Nothern Part), Czech Republic, Denmark (excl. Faroe Islands, Greenland), Estonia, Finland (excl. Aland), France (excl. overseas territories and departments), Greece (excl. Mount Athos), Hungary, Irland, Italy (excl. Livigno and Campione d'Italia), Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands (excl. non-European territories), Poland, Portugal, Romania, Sweden, Slowakia, Slowenia, Spain (excl. Canary Islands, Ceuta and Melilla)

Return Policy

in case of item damage or package loss or if you want us to send out your package without tracking and insurance for lower shipping cost, please get in touch with us via info@stuetzpunkt-berlin.com

Instructions for Consumers / Right of Withdrawal

The consumer has the right to withdraw from the contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods; or in the case of a contract where multiple items have been ordered within one order, and the items will be shipped separately, the withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you, acquires physical possession of the last item of the entire order; or in the case of a contract where delivery of the goods takes place in staggered consignments or parts, the withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last consignment or item.

The right of withdrawal is excluded for delivery of tickets (in general) and for unsealed audio or video recordings. A product is considered to be unsealed if the protective film of the media bears a notice that the opening of this film is to be regarded as such an unsealing. To exercise your right of withdrawal, you have to inform us of your decision to withdraw from the contract by means of a clear statement (e.g. a letter sent by post, by fax or e-mail). The withdrawal statement shall be sent to:
info@stuetzpunkt-berlin.com

If you make use of this option, we will confirm receipt of such a withdrawal immediately (e.g. by e-mail). In order to ensure the withdrawal period, it is sufficient if you send the notification about exercising the right of withdrawal before the end of the withdrawal period.